policies
Our team puts aside time especially for you and we would like to ask that you arrive for your scheduled appointments in a timely fashion. If you will be running a few minutes behind, please call us at (587)-290-1015 to let us know. Please note that arriving late could change your appointment depending on timing.
if you’re running late..
cancellations & appointment changes
Just a reminder that we require a minimum of 48 hours notice for cancelling or changing your appointment(s). Any reservations that are a late-cancel/change or no-show could result in a 50% charge to your credit card. As a reminder we will confirm 72 hours before your reservation.
For the fairness of all guests who come in for a relaxing time at our studio, we ask that you don’t bring your children to your appointment and that alternate childcare is scheduled for them. If your appointment needs to be rescheduled please see the above cancellation policy. If your child is here please ensure they aren’t distracting to our focused stylists or to our relaxed guests.
bringing your mini’s
Adjustments
We want every guest to be happy with their hair. If you're not satisfied with your service, reach out to us within 10 days from the date of your appointment to request an adjustment. Elixir will review each request and determine eligibility for a complimentary fix on a case-by-case basis, and will provide one complimentary correction per service. Once approved, the adjustment will be scheduled with your original stylist at a time that works for both the guest and the salon.